Privacy Policy

1. Introduction

Vox Automated (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, communicate with us, or use our AI automation services.

2. Data We Collect

We may collect and process the following categories of information:

• Contact details – such as your name, email address, phone number and business name.
• Business information – details you provide about your company, workflows and systems so we can prepare an automation plan.
• Usage data – IP address, device information, browser type, pages visited and actions taken on the website.
• Communication data – messages you send us through forms, email or other channels.

3. How We Use Your Information

We use your information for the following purposes:

• To respond to your enquiries and provide automation audits, proposals or demos.
• To deliver and maintain our services and customer relationships.
• To improve our website, content and user experience.
• To send essential updates about services, security or legal changes.
• To comply with legal obligations and exercise or defend legal claims.

4. Legal Basis for Processing (EEA / UK)

Where GDPR applies, we rely on the following lawful bases:

• Consent – for example when you opt in to receive updates.
• Performance of a contract – when we process data to deliver services you request.
• Legitimate interests – such as improving our services and protecting our business.
• Legal obligation – when we are required by law to retain or share certain data.

5. How We Share Your Information

We do not sell your personal data. We may share limited data with:

• Trusted service providers (such as hosting, analytics, CRM or communication tools).
• Professional advisers (such as legal or accounting firms) where necessary.
• Authorities, regulators or law enforcement when we are legally obliged to do so.

All third-party processors are required to handle your information securely and only according to our instructions.

6. International Transfers

Some of our service providers may be located outside the UK or European Economic Area. Where this results in a transfer of personal data, we take appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms to protect your information.

7. Data Retention

We keep personal data only for as long as it is necessary for the purposes set out in this Policy, or for as long as required to comply with our legal obligations, resolve disputes or enforce our agreements. When data is no longer needed, we securely delete or anonymise it.

8. Your Rights

Depending on your location, you may have the following rights over your personal data:

• Right to access a copy of the data we hold about you.
• Right to request correction of inaccurate or incomplete data.
• Right to request deletion of your data, where applicable.
• Right to restrict or object to certain types of processing.
• Right to data portability (receiving your data in a structured format).
• Right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.

9. Cookies & Tracking

We use cookies and similar technologies to run the website and analyse traffic. For more information, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites, tools or platforms. We are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party services you use.

11. Contact Us

If you have questions about this Privacy Policy or how we process your data, please contact:

Vox Automated
Email: support@voxautomated.com